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Overview

The Engagement Panel provides event attendees with opportunities to interact with each other as well as presenters during your event. This panel comes with multiple, configurable features such as chatrooms, direct messaging, polls, Q&As, and downloadable resources. Additionally, presenters may also use this tab to present media on the main stage.

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Chat

The Chat feature allows attendees, speakers, and other event team members to interact with each other during your event. The Goldcast platform offers separate chat threads for the following areas of your event space:

• Public
• Session
• Speaker
• Booth
• Room

Public

The Public chat is where you are able to chat and interact with all attendees for the duration of your event. This chat is not associated with a specific session and captures conversations that are visible to attendees throughout the event. If you choose to disable Public chat, only organizers and speakers will be able to post messages for attendees on this thread. If Public chat is enabled, all attendees can post in the chat. 

Session

Once you join a session, you will have access to a chat specific to it. This chat can be used to share links and/or notes that are relevant to the conversation.

Session chat can be turned on/off live during your event and the change will update for attendees in real time.

Booths / Rooms

Similar to the Session chat, these chats are specific to a particular Room or Booth and can be used for networking purposes.

Note: Webinar events do not have Booths or Rooms, while Virtual events or Hybrid events can have Booths or Rooms. Organizers interested in Booths or Rooms with a Growth package should reach out to their CSM to discuss their options.

Speaker

If you are a Speaker, Moderator, or Organizer for a session, you will have access to the Speaker chat both backstage and while onstage or in the audience. This chat will not be visible to attendees or anyone who isn't a part of your session.

Publishing a Chat to the Stage

This is a great way to share messages in real time with attendees during a broadcast. To publish a chat to the stage, first send your message in any chat thread (Public, Session, or Speaker). Then, hover over the message you want to present on stage and click the "Share" icon.

NOTE: To publish a chat to the stage, you must be inside a broadcast. 

This will share your chat message on the screen so that all attendees will be able to view it. You can share a chat message during a broadcast or break. 

To clear the chat from the stage, click the "x" in the upper right corner of the chat window. 

Enabling and Disabling Chat

Each chatroom can be enabled or disabled individually from the Space page for your event.

1. Select the Engagement Panel tab at the top of the Space page. 
2. Once you've been redirected, open the Chat dropdown.
3. Select a chatroom's toggle to enable or disable it.

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Messages

The Goldcast platform makes it easy to send direct messages. This feature can be used to message attendees, speakers, and others individually.

1. Select the People tab at the top of your event.
2. Select person you’d like to message from the list of attendees.
3. A popup will appear. Click Start Chat to begin chatting.

Text Messages

Once have selected an attendee, you can send a message and begin chatting with them from the Engagement Panel.

Video Messages

To video chat with an attendee, select the Video Call button under their name to notify them that you would like to chat.

Enabling and Disabling

1. Select the Engagement Panel tab at the top of the Space page. 
2. Once you've been redirected, open the P2P Messages dropdown.
3. Select the Allow attendees to direct message each other toggle to enable or disable this feature.

Click here to learn more about messages.

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Q&A

The Q&A feature allows event attendees to submit questions to presenters during their sessions. These questions are located under the Q&A tab on the Engagement Panel and can be submitted in text or video format. 

Moderated vs. Unmoderated Q&A

The Moderate Q&A parameter allows you to view and approve submitted questions prior to letting attendees view and upvote them.

This parameter can be enabled or disabled from the Space page for your event.

1. Select the Engagement Panel tab at the top of the Space page. 
2. Once you've been redirected, open the Q&A dropdown.
3. Select the Moderate Text Q&A for All Session toggle to enable or disable this feature.

Responding to a Question

Attendee questions are located under the Q&A tab on the Engagement Panel. Attendees will utilize this tab on their end to submit both text and video questions.

When a text or video question has been submitted, a red dot will appear next to the Q&A tab. If you've enabled the Moderate Q&A parameter, you will need to click the Approve button for any question you'd like attendees to see.

Text Questions

Once a text question has been submitted (and approved, if Q&A is moderated), you can present it on the main stage by selecting the Share button, if you are in a Live broadcast. 

To stop sharing, click "Stop Sharing" in the bottom right corner of the screen.

Questions submitted can also be responded to via text that will be visible to attendees directly under the question. Enter your response in the "Post an answer" box. 

NOTE: Only one response can be posted per question, and once a response has been shared it can be deleted by clicking on "Answered" as shown below. Both organizers and speakers have the ability to do this.

After your response has been posted, the question will be "Marked as answered" and attendees will be able to view the posted response. This question can still be shared to the stage by clicking "Share" but can no longer be upvoted. 

You can change the response or let the audience upvote more by clicking on "Answered". Both speakers and Organizers can update answers this way.

You can delete any question by clicking Delete question as shown below. Only the organizer has the ability to delete a question.

Video Questions

For video Q&A requests, select the Approve button to allow the person asking to present their question on the main stage. Video Q&A is available during Live broadcasts. 

Click here to learn more about Q&As

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Polls

The Goldcast platform allows users to create polls for individual sessions. You may wish to add a poll to your session for surveying or engagement purposes. Polls are set up prior to an event and are then enabled and published from the Engagement Panel.

Setting up a Poll

Polls are set up in the Space page for your event when you create a session for your event program.

1. Navigate to the Stage Engagement tab then select the Create Poll button.
2. A popup will appear. Enter your poll question and answers into the provided fields, then click the Save Poll button.
3. Once your poll has been created, select the Save button in the bottom-right corner of the popup to finish updating your stage agenda item.

Enabling a Poll During an Event

When you are ready to launch a poll, select the Poll tab on the Engagement Panel then click the Open button.

Note: Only one poll can be launched at a time.

Publishing Poll Results

If you would like to display poll results in realtime, select the Publish button to display the incoming results on the stage during Live broadcasts.

To stop displaying poll results, select the Stop Sharing button in the bottom-right corner of the main stage or the Unpublish button on the Engagement Panel.

Click here to learn more about polls

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Resources and Documents

Documents and other resources can be uploaded to sessions prior to an event. Speakers may wish to use this feature share resources with event attendees while they are presenting.

Once a document or resource has been added, it can be accessed from the Docs tab on the Engagement Panel during the session.

Uploading Documents to a Session

Documents can uploaded to the stage agenda item that corresponds to a session from the Space page for your event.

1. Select the Upload button under the Stage Engagement tab for the stage agenda item.
2. A popup will appear. Find and select the document you would like to add to your session.
3. Once you have finished, click the Save button.

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Media

The Media feature allows you to upload and share slides and/or prerecorded videos during an event session.

• The Live broadcast type support both slides and videos.
• The Prerecorded broadcast type does not support slides and videos. It only supports videos that play automatically at the start of a session.
• The RTMP broadcast type does not support slides or videos, as the video playing on your main stage is streaming from an external platform and cannot be interrupted.

Uploading Slides and Media

Before your event, you will want to upload any content you wish to show during your session to the Library page. You can access this page from the Admin Panel. Click here for additional instructions on doing so.

Once you've uploaded your content, you can add it to the stage agenda item for your session. Stage agenda items are set up in the Space page for your event.

Presenting Slides and Videos

Media content that you've added to a session can be found under the Media tab on the Engagement Panel of your main stage.

The platform allows you to present media content while you are backstage, on stage, or watching live from the audience.

Click here to learn more about incorporating media content into your event.