All emails sent to registrants from the Goldcast platform are sent from
firstname.lastname@example.org by default and the same is set as the reply-to address.However with custom email domain feature enabled , you can set any email address of your domain using which you wish to send registration/reminder notifications for all your events. Additionally the reply-to address would also be set the same as custom email setup and if attendees respond to an email, organizers can monitor those email responses.
At any given point of time, organizers can connect a single email sending domain per organization. They will be able to delete existing one and then connect to a different email sending domain.
Note: This is an add-on feature.If you are interested to enable this for your organization, please reach out to your CSM.
Setting Up a Custom Email Domain
To start with the custom email domain setup process
- Login in to your admin app, click on Settings tab on the sidebar menu.
- Next, Click on Domain tab.
- Click on Connect a Domain, this will navigate to the domain setup screen.
Here, by default Email option would be selected.
- Enter the email address of the custom domain using which you wish to send out the event notifications, for example : email@example.com
- Ensure the mail address has been entered correctly and click on Continue.
Setting up a DNS Record
After clicking on Continue, you will see DNS records on the screen and you will need to copy and add these values to your domain's DNS records.
Copy the values displayed and ensure that the DNS records are added/updated properly for your DNS provider.
Until then , the verification status for the set email domain will display as pending & event notifications will continue to use the default Goldcast mail.
The following links provide further instructions for adding DNS records to specific platforms:
Verify Email Sending Domain
Once the DNS records are updated, you will need to wait for a few minutes or time indicated by the record’s TTL (time-to-live) setting before clicking on Verify button. This varies based on the DNS providers.
After clicking on Verify, if the records were set properly in you DNS provider settings then the verification would be successful and you will see "Record Verified" status and the custom email address will start reflecting as Default instead of the Goldcast mail address. Now all event notifications will be sent out using this custom email address.
After clicking on Verify, if the DNS updates have not yet processed or are missing, you will see a warning.In this case, we request to ensure the records are updated correctly on your DNS providers and then click on Verify again after waiting for a few minutes.
At any point, to navigate back to the domain list view, use the back button on the top left.To view the DNS record values at a later point of time, you can simply click on the record.
Delete a Custom Email Domain
If you wish to delete the custom email domain set, click on the delete icon for the record and confirm your changes.Once deleted, all events henceforth will be back to using the Goldcast default mail for notifications.
You can always add a new custom email domain back again, if you wish to.