System Requirements and Supported Browsers

How to view your computer’s operating system version

On Windows 

Right-click the Start button and select Settings. Click on System in the left-hand menu. Scroll down and select About. Look under "Windows specifications".

On Mac 

Click the Apple, then “About this Mac” to view the macOS version.

How to view your computer’s number of cores

On Windows

1. Press Ctrl + Shift + Esc to open Task Manager, or right-click the Start button and select Task Manager
2. Click the Performance tab on the left side
3. Select CPU
4. Look under the graph to find the number of Cores and Logical processors

On Mac

1. Launch and open the Terminal application on your Mac (keyboard shortcut: Command + Space, then type Terminal and hit enter).
2. Type or copy and paste the following: sysctl -n hw.ncpu and then press enter
3. The number that appears below the line you entered is the number of CPU cores

In this example, this computer has 14 CPU cores.

How to check your browser version

Chrome

1. Open Google Chrome.
2. Type chrome://version into the address bar.
3. Press Enter. The browser will take you to a page that shows your version number at the top.

Edge

1. Open Microsoft Edge.
2. Click the three dots icon (...) in the top-right corner to open the "Settings and more" menu.
3. Select Help and feedback from the menu.
4. Click About Microsoft Edge. The version number will be displayed. You will also see if an update is available.

Troubleshooting

My recording is capturing in lower quality than 1080p, but my camera supports 1080p. What should I do?

If your camera supports 1080p but your recording is being captured at a lower resolution, several factors could be affecting the video quality.

Why this might be happening

• Your camera hardware or driver may not support higher resolutions reliably.
• Another application or browser tab may already be using the camera. When multiple apps share a camera, the browser can only capture at the resolution that was active when the camera was first opened.
• A virtual camera driver from a previously installed application, such as OBS or Snap Camera, may be intercepting the camera feed even if the application is no longer running.
• High CPU or memory usage on your computer may cause the browser to reduce camera resolution to lower processing demand.
• Browser or operating system power-saving settings may be throttling camera input, especially if your laptop is running on battery power.
• If you are using an external camera, limited USB bandwidth may affect video quality, especially when using a USB 2.0 port instead of USB 3.0.

Things to try

• Close any other browser tabs or applications that may be accessing your camera.
• Close any other tabs or applications that may be consuming high CPU or memory.
• Restart your browser after closing other tabs and applications.
• Restart your computer if the issue continues.
• Check for camera driver updates.
• Make sure your computer is not in power-saving mode when joining the recording session, and connect your charger if you are using a laptop.
• If you are using an external camera, plug it directly into a USB 3.0 port, which is often blue.
• Avoid using USB hubs with an external camera. Connect the camera directly to your computer instead.
• If the camera is already connected to a USB 3.0 port, try a different port, since some ports may share bandwidth on the same controller.
• Unplug other USB devices and try again.
• Rejoin the Goldcast recording session after completing any of the steps above.