Setting up Custom Email Domain for Your Events

Contents

• Setting Up a Custom Email Domain
  • Select Domain
  • Setting up a DNS Record
  • Verify Email Sending Domain
• Delete a Custom Email Domain

All emails sent to registrants from the Goldcast platform are sent from no-reply@goldcast.io by default. This is also set as the reply-to address for emails.

If you prefer, you can use any email address from your domain to send registration/reminder notifications for all your events. This would also set the reply-to address to your custom email address as well so if attendees respond to an email, organizers can monitor those email responses.
You can connect a single email sending domain per organization. If you need to change email addresses, you will have to delete the existing one and then connect to a different email address

Setting Up a Custom Email Domain

To get started:

1. Log in to Goldcast Studio with your credentials.
2. From your Studio homepage, click on the avatar in the upper right corner of the screen and click Settings         
3. Click Domain in the menu on the left side of the screen
4. Click on Connect a Domain 

Select Domain

1. Enter the email address of the custom domain, for example: example@exampledomain.com
2. Ensure the address has been entered correctly and click on Continue

Setting up a DNS Record

After clicking on Continue, you will see DNS records on the screen and you will need to copy and add these values to your domain's DNS records. 

Copy the values displayed and ensure that the DNS records are added/updated properly for your DNS provider.

The verification status for the set email domain will display as pending & event notifications will continue to use the default Goldcast mail until your DNS is verified. 

The following links provide further instructions for adding DNS records to specific platforms:

• GoDaddy
• Ionos
• Bluerock
• Wordpress
• Squarespace

Verify Email Sending Domain

Once the DNS records are updated, you will need to wait for a few minutes or time indicated by the record’s TTL (time-to-live) setting before clicking on the Verify button. This varies based on the DNS providers.

After clicking on Verify, if the records were set properly in your DNS provider settings then the verification would be successful and you will see "Record Verified'' status and the custom email address will start reflecting as Default instead of the Goldcast mail address. Now all event notifications will be sent out using this custom email address.

After clicking on Verify, if the  DNS updates have not yet been processed or are missing, you will see a warning. In this case, we request to ensure the records are updated correctly on your DNS providers and then click on Verify again after waiting for a few minutes.

At any point, to navigate back to the domain list view, use the cancel button on the top right.To view the DNS record values at a later point of time, you can simply click on the record.

Delete a Custom Email Domain

If you wish to delete the custom email domain set, click on the delete icon for the record and confirm your changes. Once deleted, all events will be back to using the Goldcast default mail for notifications.