No. of teams	Starter	Pro	Premium	Enterprise
			Maximum of 2	No max limits

For customers with contracts starting March 2024 or later, feature availability is based on your pricing tier. If interested, contact your CSM or our Sales Team to discuss pricing options. 

You can create teams within your current Goldcast organization to keep events, assets, and associated data separate and organized. This feature also allows you to assign different levels of access to Goldcast to different team members, based on your company's internal structure. 

What are teams in Goldcast?

Teams allow different departments or working groups in your company to use the same Goldcast organization. It provides a seamless way for different teams to keep their events, associated data and assets independent while still accessing common templates and reporting. 

Teams can be incredibly beneficial when multiple departments in your company use Goldcast to host events. For example, your sales leaders can create and manage customer outreach events in one team, your HR department can organize internal company events in another, and so on. 

Teams also help your management gain valuable event performance insights - quickly viewing Goldcast's impact on your events strategy across the company. 

Note: All teams in a Goldcast account use the same integrations, reply-to email domain, and tags. 

Roles and permissions

Another advantage of teams is assigning permissions and restricting access to different users. Goldcast allows you to set one of the following roles for each team member: 

• Organization admin: Has access to all events, assets, integrations and settings in your Goldcast organization. 
• Team admin: Can access only events, data, and assets within their team. Team admins can belong to one or more teams in an organization. 

For details on permissions of each role, view Organization Admin vs Team Admin: Who Can Do What. 

How are Goldcast events, pages, templates, and more affected by teams?

Creating and Managing Teams

Note: Only organization admins can create a team. Team admins can only modify the team(s) to which they are assigned. 

Create a team

Organization admins can create as many teams as are included in your contract. A team shares events, series, templates, pages, and assets.

Follow these steps to add a team to Goldcast:

1. Log into Goldcast Studio using your credentials. 
2. Click the hamburger icon on the top left and select Settings. 
3. Select Teams in the left sidebar. 
4. Click the +Add Team button. 
   
5. Enter your team name (required), and choose an icon and color for your team (optional). 
6. Click Create. 
   

Note: All teams in a Goldcast account use the same integrations, reply-to email domain, and tags. 

Contact your CSM or Goldcast Support (support@goldcast.io) to increase the number of teams enabled for your Goldcast account. 

Delete a team

Deleting a team erases it and associated events, templates, series, pages, and data permanently from your Goldcast organization. So, make sure to proceed with caution. 

Note: When deleting a team, team members are NOT deleted. You can assign them to other teams, as required. To remove team members permanently from your Goldcast org, refer to How to Remove an Organizer. 

1. Click the hamburger icon on the top left and select Settings. 
2. Select Teams in the left sidebar. 
3. Hover over the team you want to delete and click the delete button on the right. 
4. Alternatively, click a team to open the Edit Team drawer and select the Delete Team button at the bottom. 
   
5. Click Delete in the pop-up window to complete the action. 
   

Add team members

Note: You can only add existing users to a team. If you’d like to add a new user to a team, you must first create the user and then follow the steps below. For more information, refer to How To Add a User in Goldcast. 

Once you’ve created a team, follow these steps to add existing users to your team: 

1. Click the hamburger icon on the top left and select Settings. 
2. Select Teams in the left sidebar. 
3. Click the team to which you want to add members. You can also use the Search bar to locate your preferred team. 
4. Click the Edit Member button in the Edit Team drawer. 
5. You’ll get a list of all existing users in your organization. 
6. Select the users to add to this team, and click Save. 
   

Remove a team member

Follow these steps to remove a user from a team:  

1. Click the hamburger icon on the top left and select Settings. 
2. Select Teams in the left sidebar. 
3. Click the team from which you want to remove the user. You can also use the Search bar to locate your preferred team. 
4. Click the Edit Member button in the Edit Team drawer. 
5. You’ll get a list of all existing users in your organization. 
6. Uncheck the users you want to remove, and click Save. 
   

FAQs

1. Can I assign a user to more than one team? 

Yes. There are no restrictions. A user can belong to any number of teams in your Goldcast organization. Organization admins automatically belong to all teams. 

2. How many teams can I create? 

The number of teams you can create is mentioned in your Goldcast contract. However, if you’d like to bring more teams on board, we’d love to help you. Contact your CSM to discuss pricing for more teams.

3. Can I remove myself from my team? 

No, if you need to be removed from a team, an organization admin or a team admin from that team can remove you. 

Other resources

Excited to start building your team in Goldcast? Make sure to check out these resources: 

• Organization Admin vs Team Admin: Who Can Do What

Teams is a powerful feature that helps streamline your events, data, and operations. If you have questions about teams or pricing, please contact your CSM or Goldcast Support at support@goldcast.io.