When you join a recording session, the platform runs a System Check to examine your audio and video settings and internet connectivity. This tech check helps avoid technical glitches and ensures a seamless recording experience.  

Here's what happens when you enter the recording space by clicking your magic link:

• The Goldcast platform initiates a network check to verify your internet connectivity. 
• You can select your preferred camera, microphone, and speakers via the tech check screen. 
• Make sure to review the video preview at the top of the page. Adjust your seating or camera position to ensure that you are centered, and make sure your eyes are aligned with the camera lens. 
• Test your microphone and speaker by clicking the Test buttons and playing/recording a sample snippet. 
• If you plan to share your screen during the recording, click Test Screenshare to verify if it works as intended. 
• Select a Virtual Background or Blur if required. 
• Uncheck Mirror My Video if you have text in your background. 
• If Goldcast notices any issues with your internet connectivity or audio devices, it prompts appropriate recommendations to rectify them. 

Once these checks are complete, click the Enter Recording button to join the recording session. 

Common Tech Troubles & How to Resolve Them

1: Have trouble logging in?

• You will have received an invite to the recording session with your magic link; please use this link to access the event.
• Do NOT share your magic link with another user - this link is unique to you.
• Check your spam/junk if you have trouble finding the magic link email.
• If you're still facing issues, email support@goldcast.io, and we will respond asap.

2: I see an error message that says my microphone and/or camera aren't connected. What should I do?

Refer to this guide on enabling microphone and camera permissions. 

3: Which browser should I use?

While Goldcast is compatible with all browsers, we recommend joining from Chrome/Edge for an optimal experience.

4: I'm having audio troubles. What do I do? 

Facing audio troubles? Check out these steps to resolve them: 

• Ensure you have selected the correct speaker and microphone. 
• Check if the speakers or headphones are plugged in correctly and are not muted. 
• Unplug the device and then plug it back in. If it's a Bluetooth device, turn it off and on again. 
• If you're using a Bluetooth audio device, ensure you have turned Bluetooth on and connected the device correctly. 
• Restart your browser or device. 

For more information, refer to our Troubleshooting - Audio Issues guide. 

5: The speaker's video is not clear. How to fix it? 

Check out Troubleshooting: Speaker Video Quality Issues to know how to modify the speaker's video resolution. 

6: What happens if I have a VPN, Firewall, or network issue?

We recommend temporarily turning off the VPN or firewall before joining a Goldcast recording session. Learn more about Configuring Your Connection Settings—Network, VPN, and Firewall.

7: I'm having trouble with screensharing. How to resolve it?

Check out this guide for step-by-step instructions on resolving screen-sharing issues. 

8: Does the Recording Studio have in-built noise cancellation? 

Yes. See here for instructions on how to set the right levels of noise cancellation for each user. 

Got more questions? Reach out to Goldcast Support (support@goldcast.io), and our team will help you out!