On-Demand Event Mode – Goldcast

Overview

Once your event has ended, you may want to share the session recordings with attendees. This can be a great option for attendees who want to revisit the material later or for those who weren't able to attend the event during its original live time.

Your Goldcast event will automatically move into On Demand Mode after your event has ended if you have enabled that feature. On Demand is not available until after the entire event has concluded. If you have a multi-session event, the on-demand recordings won't be available until the entire event has concluded.

Your session recordings will automatically be available to attendees to be played from the Agenda of your event about 35 minutes after the end time of your event.

Your recordings cannot be edited within Goldcast.
The content in the on-demand mode does not have an expiration date.

Pro tips for live sessions: Your session recording will begin 15 seconds before your session start time if there are speakers or content shared on stage. If there is nothing shared on stage, your recording will begin at the session start time.

Encourage your speakers to wait to begin speaking for 1-3 seconds after joining the stage.

At the end of your session, ask that your speakers leave the stage (or remove them from the stage yourself), and be sure to remove published items from the stage and stop any videos. This will ensure there won't be extra time in your event recording. If any content or speakers are on stage, the recording will continue to capture up to 30 minutes extra past your session end time.

Pro tips for Prerecorded or RTMP sessions: The recordings will stop as per the session end time. If you need to extend the RTMP session, extend the session end time & then the recording will contain the extended portion of the session.

Enabling On-Demand Mode

On-demand mode cannot be enabled for Test events because recordings are not captured. If your event is a Test, first turn off the Test setting using the Edit Event button on the top-right.

To enable or disable on-demand mode:

Log in to Goldcast Studio with your credentials.
Click the hamburger icon on the top left, and select the Events tab to get a list of all your events.
From the Events list, click the event you want to edit.
Click Program in the menu on the left side of the event.
Click Settings in the upper right corner.
In the Agenda settings window, scroll to the On-demand section and turn on or off the setting.

To Enable Captions in On-Demand Mode

Organizers can now choose to enable captions and subtitles for their on-demand sessions. Once they are enabled for your event, attendees will be able to turn on/off Captions in the kebab menu on the bottom right of the stage while viewing on-demand. By default, the captions will be off, and the user can select Captions and then select the language from the options.

Upload Your Own Edited Recording

If you would prefer to have your own edited version of the session play while in on demand mode, you can replace Goldcast's default recording.

To replace a session recording:

Log in to Goldcast Studio with your credentials
Click the hamburger icon on the top left, and select the Events tab to get a list of all your events
From the Events list, click the event you want to edit
Click Program in the menu on the left side of the event and click the session you’d like to update
Scroll to the On-demand section
Click Replace and select the video you’d like to use
Click Save to complete the action

Now, instead of Goldcast's default recording, your own recording will play when attendees view this session on demand.

Note: If you replace Goldcast's default recording with your edited version, captions and subtitles will no longer be available, even if enabled for the original session. This means your audience cannot turn on captions/subtitles while viewing the event on demand.

Disabling On Demand Mode for Certain Sessions

If you would prefer certain sessions not to be available on demand, you can disable On Demand per session:

Open Goldcast Studio and click the hamburger icon on the top left, and select the Events tab to get a list of all your events
Open the event by clicking on it from the Events list
Click Program in the menu on the left side of the event
Click on the session you’d like to update
Scroll to the On-demand section
Turn off the On-demand toggle
Click Save

Updating Event Information In On Demand Mode

When your event is in On Demand mode, new registrants can continue to register for your event and access the on demand recording. You may want to update certain details about your event in order to properly promote it as an on demand session, including:

Edit the event description and session descriptions to make it into the past tense, making it clear the event is now available on demand
In the Emails section, update the Registration email template and subject line to reflect that the event recording is being shared
In the Emails section, disable the calendar invite (so that new registrants do not receive a calendar invite for the live event in the past)
In the Look & Feel section inside the Stage Navigation section, hide the People tab, which reflects a list of attendees currently inside the event

On-Demand Attendee Experience

People who are already registered for this event can click their magic link from their email confirmation and view the event recordings at any time.

New attendees can register for the event at any time, access their new magic link, and view event recordings.

Once an attendee clicks their magic link, they will see the event landing page where they can click View Recordings to enter the event, or they can click Play Recording on any session to watch it.

For multi-session events, once the clicked session recording has played, automatically, the next session's recording will start playing. Once all sessions have been played, the attendee will see the event buffer video if added.

If the event is multi-track and the attendee has played a particular session, all subsequent sessions of the track will auto-play, and then the attendee will see the buffer video. They can choose to play session recording from any other track by navigating to Agenda and then selecting the track.

Inside the video player, attendees can use the video controls, including Play/Pause, Fast Forward, and Rewind.

On-Demand Data

Organizers can track On Demand data on the event dashboard in the Analytics section.

In the Post-Event Dashboard, On Demand data will be reflected separately in three charts:

Conversion: The total number of unique visitors who have viewed an event On Demand will be listed in the Conversion table on the Post-Event tab.
Attendee Summary: In the Attendee Summary table, the column "On Demand Attendance" will list whether or not an attendee has viewed the event on demand (Yes/No). The column "On Demand Attendance Time" will list the timestamp of when each attendee entered the event on demand for the first time.
Average Time Spent: The Average Time Spent chart will display separate bars for Live and On Demand average time spent per broadcast.

The following charts will reflect aggregated information of all visitors, live and on demand:

Resource Clicks
Booth Views
Demo Requests

The rest of the charts on the Post-Event Dashboard reflect only data from the live broadcast.

In the Broadcast Dashboard, On Demand data will be reflected in three charts:

On the Broadcast tab, on the right side, you can view a count of the number of unique visitors to this broadcast On Demand in the On Demand Audience square.
In the Attendee Activity table, each attendee’s Watched On Demand row will display the aggregate amount of time they’ve spent watching this session on demand. The timestamp represents the first time the attendee entered the event on demand.
The Resource Clicks square lists aggregated information of all visitors, live and on demand.

The rest of the sections on the Broadcast Dashboard reflect only live data, including the Broadcast Audience Size by Minute, Total Audience, Questions Asked, and Poll Responses.

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