No. of teams	Starter	Pro	Premium	Enterprise
			Maximum of 2	No max limits

For customers with contracts starting March 2024 or later, feature availability is based on your pricing tier. If interested, contact your CSM or our Sales Team to discuss pricing options. 

Goldcast allows you to set one of the following roles for each team member: 

• Organization admin: Can access all events, pages, series, templates, assets, and integrations in your Goldcast organization. 
• Team admin: Can access only events, pages, series, and templates within their assigned teams. Additionally, they can only view templates and pages shared among all teams. This helps ensure that each team's data is secure and private, and that team admins can only view and manage the content that they are authorized to access.

Note: Team admins can belong to one or more teams in an organization. 

On this page, we walk you through the differences in the workflow for organization and team admins when performing the following tasks:

View your events, series, pages and templates

For organization admins

Organization admins can view events, series, pages, and templates belonging to all teams.

1. Log into Goldcast Studio and navigate to the Events (Series, Pages, or Templates) list. By default, you can view the events of all teams. 
2. To view events from a specific team, click the All Events filter and select your preferred team. 
   

For team admins

When you’re assigned to a single team

As a team admin, when you log into Goldcast, you’re directly taken to your events’ homepage. You can view only events, series, pages, or templates belonging to your assigned team(s).  

View of a team admin belonging to the Marketing team. 

When you’re assigned to more than one team

However, if you’re part of more than one team, you can view events, series, pages, or templates belonging to all your teams. In this case, you can use the teams filter to view the events, series, pages, or templates for a specific team. 

View of a team admin belonging to the QA and AI teams. 

Create an event

If you’ve enabled the teams feature for your Goldcast organization, any new event you create must be assigned to a specific team. 

Note: Previously created events may have no team assigned. However, only organization admins will be able to access them. 

Here’s how creating and modifying events varies depending on your role: 

All other features remain the same. For more information, refer to Setting Up & Running an Event in Goldcast. 

For organization admins

To create a new event: 

1. Log into Goldcast Studio, click the icon and select New Event. This opens the new event popup.
2. In the New Event popup, use the team dropdown to select the team to which you want to assign this event.
3. Next, enter the event title, pick a date field and choose single/multi-session. Specify the start time, duration, time zone, and event date. No worries, if you aren’t sure of the exact date and time, you can edit it later. 
4. You can create your event using a template. To do so, in the New Event popup, use the template dropdown to pick a Template of your choice. This creates an event with the same look & feel, engagement settings, email settings, and registration setup as the chosen template. If you haven't created your own templates, you can use Goldcast's Dark or Light Event Templates. 

Note: As an org admin, you can use all templates. This includes ones assigned to specific teams or shared among all teams. 

5. Click Create to complete the action and create your event. 
   

For team admins

To create a new event: 

1. Log into Goldcast Studio, click the icon and select New Event. This opens the new event popup.
2. In the New Event popup, use the team dropdown to select your team.

Note: If you belong to more than one team, this dropdown will display all teams you have access to. 

3. Next, enter the event title, pick a date field and choose single/multi-session. Specify the start time, duration, time zone, and date of the event. No worries, if you aren’t sure of the exact date and time, you can edit it later. 
4. You can create your event using a template. To do so, in the New Event popup, use the template dropdown to pick a Template. This creates an event that has the same look & feel, engagement settings, email settings, and registration setup as the chosen template. If you haven't created your own templates, you can use Goldcast's Dark or Light Event Templates. 

Note: As a team admin, you can only view all templates that belong to your team(s) or the common templates shared among all teams. 

5. Click Create to complete the action and create your event. 
   

Create a template

When creating a template, you can either make it:

• Shared among all teams: All team members can access and apply shared templates when creating a new event. 
• Exclusive to a specific team: In this case, only team members can use this template. 

Here’s how creating and modifying templates varies depending on your role: 

All other features of templates remain the same. For more information, refer to Creating a Template. 

For organization admins

To create a new template: 

1. Log into Goldcast Studio, click the icon and select New Template. This opens the new template popup.
2. For the prompt Who can use this template? you can select
   • All users in the current organization if you want to make the template a common one, which is shared among all teams. 
   • Only users in this team if you want to make the template exclusive for members of a specific team. If you choose this option, you’ll be prompted to use the teams dropdown to select your preferred team. 
3. Give the template a Title (mandatory) and Description (optional). 
4. Click Create. 

For team admins

To create a new template: 

1. Log into Goldcast Studio, click the icon and select New Template. This opens the new template popup.
2. Use the team dropdown to select your team. 

Note: If you belong to multiple teams, you can choose which team to assign the new template to. 

3. Give the template a Title (mandatory) and Description (optional). 
4. Click Create. 

Create a series

If you’ve enabled the teams feature for your Goldcast org, any new series you create must be assigned to a specific team. 

Note: Previously created series may have no team assigned. However, only organization admins will be able to access them. 

Here’s how creating and modifying series varies depending on your role: 

All other features remain the same. For more information, refer to our Series Help Guides. 

For organization admins

To create a series:

1. Log into Goldcast Studio, click the icon and select New Series. This opens the new series popup.
2. Use the teams dropdown to assign the series to a specific team of your choice.
3. Give the series a Name (mandatory) and Description (optional). 
4. Click Create.  

For team admins

To create a new series: 

1. Log into Goldcast Studio, click the icon and select New Series. This opens the new series popup.
2. Use the team dropdown to select your team. 

Note: If you belong to multiple teams, you can choose which team to assign the new series to.

3. Give the series a Title (mandatory) and Description (optional). 
4. Click Create. 

Create a page

Event hub pages can be of two types: 

• Organization pages: These can list any event from any team in your Goldcast organization. 
• Team pages: These hubs can list only the events inside one team. 

Here’s how creating and modifying pages varies depending on your role: 

All other features remain the same. For more information, refer to Building Your Event Hub Pages. 

For organization admins

To create a page: 

1. Log into Goldcast Studio, click the icon and select New Page. This opens the new page popup.
2. For the prompt What events will be displayed on this page? you can select
   • Events from across the current organization if you want to list all events on your hub. Note: You can hide/unhide specific events later when you edit the hub. 
   • Events from this team, if you want to list only events of a specific team. If you choose this option, you’ll be prompted to use the teams dropdown to select your preferred team. 
3. Give the page a Title (mandatory). 
4. Click Create. 

For team admins

To create a new template: 

1. Log into Goldcast Studio, click the icon and select New Page. This opens the new page popup.
2. Use the team dropdown to select your team. 

Note: If you belong to multiple teams, you can choose which team to assign the new page to.

3. Give the page a Name (mandatory) and Description (optional). 
4. Click Create. 

Duplicate email templates

Here’s how duplicating email templates varies depending on your role: 

All other functionalities remain the same. For more information, refer to Duplicating Email Templates. 

For organization admins

To duplicate an email template: 

1. Log into Goldcast Studio, navigate to your events list, and select your preferred event. 
2. Select Email → Templates using the left sidebar. 
3. Hover your mouse over your preferred template, and select Duplicate.
4. In the duplicate popup, you can select:
   • Duplicate inside event: To make the replicated template available only within the current event.
   • Duplicate inside an upcoming event: To make the replicated template available within a future event. 

Note: As an organization admin, you can duplicate email templates across all events in the current organization. 

5. Click Duplicate. 

For team admins

To duplicate an email template: 

1. Log into Goldcast Studio, navigate to your events list, and select your preferred event. 
2. Select Email → Templates using the left sidebar. 
3. Hover your mouse over your preferred template, and select Duplicate.
4. In the duplicate popup, you can select:
   • Duplicate inside event: To make the replicated template available only within the current event.
   • Duplicate inside an upcoming event: To make the replicated template available within a future event in your team(s). 

Note: As a team admin, you can duplicate email templates only within upcoming events belonging to your team(s). 

5. Click Duplicate. 

Organization level settings

Here’s a quick comparison of the different features and permissions available to organization and team admins: 

Content Lab

Currently, Content Lab is available to all. Irrespective of whether you’re an organization or team admin, you can view, edit, and create content using videos and transcripts of all events across the organization. 

FAQs

1. Can I reassign an event from one team to another?

Note: You must be an organization or team admin with access to both teams to perform this action. 

Follow these steps to move an existing event from one team to another: 

• Select the event you’d like to edit to open the Event dashboard. 
• Click the Edit Event button and use the Teams dropdown to reassign the event to another team.

2. Can I reassign a series from one team to another? 

To move an existing series from one team to another, contact Goldcast support at support@goldcast.io. Our team can move it for you. 

3. Are event tags shared among teams in Goldcast? 

The Tags Library is common to all teams in Goldcast and shared across the organization. This means events belonging to different teams can use the same tags if required. There are no restrictions. 

4. How do I check if I’m a team or organization admin in Goldcast? 

To check your role: 

• Log into Goldcast Studio using your credentials, click the hamburger icon on the top-left and navigate to the Settings menu. 
• Click the Users menu, and scroll or search to find your name. 
• Your role (org/team admin) is mentioned beneath your name in the Users list. 

5. Can a user be part of more than one Goldcast organization? 

No. Currently, we allow one email ID to be associated only with one Goldcast organization. However, you can use the sub-addressing trick to create unique email addresses from one email and assign them separate access. 

6. Can team Admins be part of more than one team? 

Yes, team admins can belong to more than one team in Goldcast. You can check the number of teams you belong to by navigating to Settings → Users.