Beginning Monday, July 28, 2026, Goldcast Support will be upgrading the platform we use to manage customer support requests.
This is a backend improvement that helps our team support you more efficiently. The transition will happen behind the scenes and does not require any action from you.
What's Changing?
The only change you'll notice is when starting a Live Chat.
Before you're connected to a Support Member, you'll be asked to provide a single line description of your issue. This allows our team to better understand your request before the conversation begins, helping us assist you more efficiently.
What Isn't Changing?
Everything else about your support experience will remain the same, including:
- Live Chat availability and support hours.
- Your ability to contact Support via email.
- The location of the Live Chat within Goldcast Studio.
- Your existing support experience and response process.
Do I Need to Do Anything?
No. The transition will happen automatically, and no action is required from you.
Will My Existing Support Requests Be Affected?
No. Any ongoing support requests will continue to be handled by our team throughout the transition.
Need Help?
If you have any questions or experience any issues contacting Support, please reach out to us at gc.support@cvent.com or start a Live Chat directly from Goldcast Studio.
