Introduction
To keep your account secure, Goldcast now requires all Admin users to update their passwords every 90 days. If your password has expired, you’ll be prompted to reset it before you can continue using the platform.
What Happens When Your Password Expires?
- You won’t be able to log in with your current password.
- If you are already logged in when the password expires, you won’t be automatically logged out. You will only be logged out and asked to reset your password once your active session expires.
- You’ll see a message asking you to reset your password.
How to Reset Your Password
The following are the steps to reset your password:
- Once your password expires and you are not able to log in, click Reset Password.
- Goldcast will send you a secret code/OTP to your email address.
- Enter the secret code and set a new password for your account.
- You’ll be asked to log in again.
Password Requirements
- You cannot reuse your last 3 passwords.
- Choose a strong, secure password you haven’t used before.
FAQs
Q1: Why do I need to reset my password?
This is part of a security update to better protect your account and meet compliance requirements.
Q2: How often will I need to do this?
Every 90 days.
Q3: What if I didn’t receive the verification email?
- Check your spam/junk folder.
- Wait a few minutes and try again.
- If the issue continues, contact support.
Q4: Will I be logged out from other devices?
Yes. For security reasons, resetting your password will log you out of all active sessions.
Q5: Can I keep using my old password?
No. For security reasons, recently used passwords cannot be reused.
Need Help?
If you’re having trouble resetting your password, reach out to our support team at gc.support@cvent.com.
