Follow these steps if you're having trouble connecting to a Goldcast event.

If your internet connection is poor, you may experience issues:

• Unable to join sessions
• Getting disconnected from sessions
• No audio or video
• Audio lags
• Blurry, choppy, or pixelated video
• Difficulties accessing platform features like the microphone, camera, chat, polls, or Q&A

If you encounter any of these issues, try switching to a different network or ensure you have a stable internet connection. You can verify connection speed using a tool like Speedtest by Ookla - The Global Broadband Speed Test.

If your connection speed is good but you're still experiencing connectivity issues, check whether you're connected to a VPN. If possible, disconnect from your VPN—some VPN configurations block WebRTC traffic. For more guidance, read here: Configuring Your Network, VPN, and Firewall Settings​

• General Domain Whitelisting
  • *.goldcast.io - This is our main domain. None of Goldcast’s events would work without unblocking it.
  • cognito-idp.us-east-1.amazonaws.com cognito-identity.us-east-1.amazonaws.com - Our authentication services. A block on these domains could prevent users from logging in, making the product unusable.
  • *.giphy.com (low priority) - Needed to make GIFs work in chat.
  • fonts.googleapis.com - Font files needed to make the event app load.
• Pre-requisite - We would request that all your speakers, if possible, conduct a dry run with the network and VPN, which they plan to use during the live event. If a dry run is not feasible, they should visit the public tech check page to ensure they can connect. ⇒ events.goldcast.io​

If successful, they should see something like this:

If unsuccessful, they should see an error message like this:

This doc now assumes that your VPN was not able to connect to the public tech check page and explains how to solve the issue.

• Option 1 - Whitelist Agora-specific domains, which is our webrtc provider, and open certain ports on UDP/TCP.

Domains

• Option 2 - If domain whitelisting is not an option for Agora, do the following: Whitelist specific IPs and ports. Port will be 443, and protocol can be either UDP or TCP.

• Using Cloudflare Turn Server 
  • Whitelist turn.cloudflare.com on TCP on 443 port.