If you're experiencing issues with real-time updates during your Goldcast events, such as not seeing slide changes or missing out on new chat messages, no worries; we're here to help.

Follow these steps to resolve the issue:

1. Right-click anywhere on the Event Space and select Inspect.
   
    
2. Navigate to Applications.
   
    
3. Select the dropdown next to Cookies.
    
    
4. Delete all cookies that contain Goldcast by right-clicking & clearing them.
   
    
5. Refresh the Event Space to apply these changes. 
   

If the issue is still unresolved, then a VPN/Firewall may be interfering with your connection. To make Goldcast work seamlessly behind VPNs and firewalls, refer to Troubleshooting - Firewall & VPN Issues. Alternatively, you might be experiencing low bandwidth. Refer to our guide on Troubleshooting Slow Connection Speeds.