Goldcast is a web-based platform; therefore, your internet connection is crucial in determining the user experience.
Some common problems in Goldcast associated with an unstable internet connection include the following:
- Unable to join sessions
- Getting disconnected from ongoing sessions
- No audio or video
- Audio lags
- Blurry, choppy or pixelated video
- Difficulties in accessing platform functionalities such as the microphone, camera, chat, polls, or Q&A
If you encounter any of these issues while joining a Goldcast event, the root cause might be your firewall or virtual proxy network (VPN) settings. In this article, we walk you through troubleshooting guidelines so you can ensure that Goldcast’s functionalities work seamlessly with a VPN or firewall.
Disconnect from VPN
A VPN allows greater privacy while accessing the internet. However, it might lead to unstable internet connectivity issues that could cause Goldcast events to lag, slow down, or function improperly. So, if you’re connected to a VPN, we recommend turning it off during your Goldcast events.
See here to learn how to disconnect your VPN and disable your firewall for Goldcast.
Whitelist Goldcast domains
Sometimes, it might not be possible to disconnect the VPN or bypass the firewall, as companies prefer to route their network traffic through firewalls or VPNs for privacy and security reasons. In such cases, a workaround is to whitelist the following Goldcast domains and ports in your firewall/VPN settings. Here is a breakdown of the URLs and ports to whitelist while using Goldcast:
Backend
| *.goldcast.io | This is our main domain. None of Goldcast’s events would work without unblocking it. |
| fonts.googleapis.com | Font files. A block on this domain could cause minor to severe unintended issues, such as the event app not loading. |
| Our authentication services. A block on these domains could prevent users from logging in, making the product unusable. | |
| *.addevent.com | A block on it could prevent calendar invite functionalities. |
| A block on it could prevent file upload functionalities. | |
| *.giphy.com | A block on this prevents gifs in chats. |
A/V Streaming in Live Sessions
Domains
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*.agora.io |
For WebRTC streaming. A block on this could prevent real-time audio and video streaming. |
Ports
| Destination ports | Port type | Operation |
|---|---|---|
| 3478; 4700 - 5000 | UDP | Allow |
| 80; 443; 1935; 3433; 4700 - 5000; 5668; 5669; 6080; 6443; 8667; 9667; 30011 - 30013 | TCP | Allow |
Whitelisting for Restricted Networks
If you're on a restricted network, you must whitelist the following IP addresses.
Heads Up!
- If you use a cloud proxy with network geofencing, you can add only the IP addresses dedicated to your region.
- If you have not enabled network geofencing, you must add all the IP addresses in this table for seamless connectivity.
| Region | IP List for Media Service | IP List for Signaling and AP Service | Ports |
|---|---|---|---|
| North America |
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| Europe |
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| India |
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| Japan |
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| Southeast Asia |
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| Mainland China |
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Logging
| Logrocket is a tool we use for monitoring your sessions. A block on this prevents us from debugging user issues. |
You might need to contact your IT support team to help allow the domains mentioned above. If you still have issues accessing Goldcast, please get in touch with our support team.
