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You might have noticed various alerts popping up as you create and configure your Goldcast event. In this article, we provide a rundown of the different alerts in Goldcast Studio and how to resolve them.
How to access the alert center
Follow these steps to get a list of all the current alerts for your event:
- Login to Goldcast Studio and open your preferred event.
- Once on the event dashboard, click the Alerts icon or the Alerts section in the right panel.
- This opens the Alerts Center, which gives you a list of all unresolved alerts for the event.
- Clicking on any alert takes you to the corresponding tab to resolve it.
Alerts list
| Alert | How to resolve it |
|---|---|
| Agenda X is not added to a track | Add unassigned sessions to one or more tracks. |
| Session X has no speakers | Add speakers to the session. |
| Session X is not added to a track | Add unassigned sessions to one or more tracks. |
| Buffer video X has an error or a warning | Check if the buffer video fits Goldcast’s video specifications. |
| Email template X does not include users' magic links | Include the merge tag #### in the email template. |
| Email template X does not include QR code or location | Include the merge tags ##checkin_qrcode and ##event_location to include the QR code and the location in the email template for field events. |
| Registration confirmation emails will not be sent | Navigate to the Email Schedule section and turn on the toggle for the Registration Email. |
| Broadcast X's agenda needs attention | You’ll notice this alert when you haven’t tested a pre-recorded session and its start time is within 60 minutes of the current time. |
| Broadcast X has no video | Add video(s) to your pre-recorded session. |
| Speaker John Doe has not completed the tech check | Schedule and complete the speaker tech check. |
| Speaker John Doe is not added to any broadcasts | Add the speaker to a session. |
| Event/Track X has overlapping sessions. Attendees may be redirected at the start of the later session and miss the end of the first session. | Revise your event agenda to avoid overlaps between sessions. |
| Video X has an error | Check if the video fits Goldcast’s video specifications. |
| Video X has a warning | Check if the buffer video fits Goldcast’s video specifications. |
| This video X will not play in the session until it is fully processed. | Verify if the video processing is completed. Contact our support team if the video isn’t fully processed before the scheduled start time. |
| Session X has no processed videos. Videos must be processed to play during the session. | Add video(s) to your pre-recorded session. Also, make sure the video is processed before the scheduled start time. |
| Session X's video Y is processing. The video will not play until it's fully processed. | Check if the video processing has been completed. Contact our support team if the video isn’t fully processed before the scheduled start time. |
| Session X's video Y has a processing error. Please re-upload. | Reupload the video. |
| Total video length is over 2 minutes shorter than the session duration for your session X | Revise the length of the uploaded video(s) to meet platform specifications. |
