If a Goldcast event is not being hosted on mobile devices, sometimes you may run into a screen that looks like this:

If you see this screen, here are some troubleshooting tips:

• First off, check to make sure you are using a compatible browser. Google Chrome is the preferred browser to use Goldcast on. Edge and Safari are the other preferred options. However, we highly recommend using Chrome for the best experience. 
• If you use Windows or a Mac, go to your Display settings and check if the screen Scale is set to 100%. If it's more/less, change it to 100%. 

(Screen scale setting on a Windows computer; on a Mac, it may look different)

• If you’re on a phone/tablet and it’s not working, try switching to a computer/laptop.
• If your computer window is too small, the event may not appear. Check if your window with the Goldcast event is on full-screen; if not, turn it into a full-screen.

(Changing the window size of the window containing the Goldcast event)

If you still need help, feel free to contact us at support@goldcast.io.