Attendee System Check & Troubleshooting

• Introduction
• Audio Check (Mandatory)
• Configuring Attendee Setup Check for your event

Introduction

To prepare attendees for the event, Goldcast runs a system check to ensure that attendees don't face system related issues during the event.

When attendees access the event via their unique magic link, network check runs automatically. Once network check is completed, attendees are required to perform an audio check to ensure their audio devices are setup properly before they enter event.

At the end of the audio check, attendees will prompted with the "Enter Event" button if they successfully pass audio check. In case of any failure, attendees will be prompted with appropriate recommendations.

Audio Check (Mandatory)

Steps to complete audio check:

1. Click on "Click to test speaker" button
2. An audio will be played, Click "Yes" if you can hear audio being played
3. Click on "Enter Event" button to enter the event
4. In case if you are not able to hear audio, Click "No". Follow on screen troubleshooting steps to rectify audio issues. 
   1. User has already provided Mic permissions
      • Check if audio is being played in correct speaker device from the dropdown menu
      • Check if browser tab is unmuted
   2. User has not provided Mic permissions
      • Navigate to system's audio output devices list (using link from troubleshooting steps). Check if correct audio device is selected to play audio
      • Check if browser tab is unmuted

For any further troubleshooting related to audio devices, attendees can refer to help docs here.

Configuring Attendee System Check for your event

Organizers can disable/ enable attendee setup check using admin app. To enable or disable attendees attendee setup check, select the Attendees tab on the Space page of your event. Then click the Attendee System Check Enabled toggle to enable or disable the System check for your event: