Overview

When you join a Goldcast event, the platform runs the System Check settings to examine your audio settings and internet connection. This helps avoid system issues during the event and provides a seamless experience to all attendees. 

Here's what happens when you enter the event by clicking your magic link:

• The Goldcast platform initiates a network check to verify your internet connectivity. 
• Once complete, the platform performs an audio check to ensure your speakers or other audio devices are set up correctly. 

Once both these checks are complete, you can click the Enter Event button to access the event. If Goldcast notices any issues with your internet connectivity or audio devices, it prompts appropriate recommendations to rectify them. 

How to complete the mandatory audio check 

Follow these steps to complete the mandatory audio check to access the event: 

1. Click the Click to test speaker button. 
2. The Goldcast platform plays a test audio snippet.
3. Click Yes if you can hear the audio being played. If you cannot hear the audio, click No and follow the on-screen troubleshooting steps to rectify audio issues. 
4. Once you have completed the audio check, click the Enter Event button to access the event.

Troubleshooting audio issues

Check your device 

• Check if the speakers or headphones are plugged in correctly and are not muted. 
• Unplug the device, and then plug it back in. If it's a Bluetooth device, turn it off and turn it on again. 
• If you're using a Bluetooth audio device, ensure you have turned Bluetooth on and connected the device correctly. 
• Restart your browser or device. 

Check audio device permissions 

If you have not enabled speaker or mic permissions:

• Navigate to the system's audio output devices list and check if you have enabled the correct audio device. 
• Check if the browser tab is unmuted. 

If you have already enabled mic permissions:

• Check if the audio is being played in the correct speaker device from the dropdown menu
• Check if the browser tab is unmuted

For more information, refer to our Troubleshooting - Audio Issues guide. 

For event organizers: How to turn the attendee system check on/off 

As an organizer, you can disable/enable the mandatory attendee setup check. Follow these steps to turn the attendee setup check on or off:

1. Login to Goldcast Studio using your credentials. 
2. From the Events list, select your preferred event. 
3. Navigate to the Look & Feel section using the left sidebar. 
4. Click the arrow next to Entering the Event on the right of the screen, and scroll down to open the Enter the Event Experience section. 
5. Turn on/off the Attendee Tech Check toggle. 
6. Click Save.